Cancellation policy

If you’re looking to цанцел your order for whatever reason, we're here to help!

We offer refunds within 30 days of receiving your order. Your card will be deactivated, and the paid amount will be refunded to the original payment method.

Terms for order cancellation:

  1. Order can be cancelled from My orders
  2. If the order has status PENDING you can cancel the order at any time
  3. If the order has status PAID, you can cancel the order under the following conditions:
    1. there are less than 30 days of receiving your order
    2. you haven't used your card
  4. In all other cases, pleas contact the Brand that issued the card

To initiate a refund, please complete the following steps:

  1. Login to your profile in Tokky platform
  2. Choose the order you wish to cancel from My orders
  3. Choose Cancel order
  4. You will be notified via email that your request has been received
  5. The Brand can contact you if additional information is required
  6. You will be refunded to the original payment method in 10 business days.